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In the wake of a disaster, one of the comforts that can help you cope with so much loss is the prospect of saving some of your treasured valuables. Though you may experience damage from the event, whether it’s from smoke, water or something else, there’s always the potential for recovery. But if you’ve never been in this situation before, you might find yourself wondering what questions to ask a restoration company in order to make sure your expectations are met. That’s where we can help you.

1. Is your company licensed and bonded?

Don’t think that just anyone is equipped to handle your restoration needs. For your protection, most states require that this extra step be taken. What does it mean? You have legal recourse should the company you hire not fulfill its obligations to you and your belongings. RestoreCore holds several industry certifications.

2. Are technicians certified?

Not only do you want the company handling your belongings to be legit, but also the people doing the actual labor. The minimum standard in this industry says that each technician should be certified by the Institute of Inspection, Cleaning, and Restoration Certification (IICRC). If they’re not, find someone who is.

3. What is the extent of your restoration experience?

Every situation is unique, but that doesn’t mean others aren’t similar to your own. Find out if (and how many times) the company has handled a situation like yours and what the results were. Furthermore, peruse online reviews so you can really manage your expectations.

4. Is your company available 24/7?

Disaster can hit at any time. You need to know that the company you’re relying on can be there for you whether you need them at 2 p.m. or 2 a.m.

5. How long will the restoration take?

Don’t be left in limbo. If a company is reliable and reputable, they’ll be able to give you a realistic expectation as to just how long it will take for them to finish the job.

Learning the right questions to ask a restoration company is key to making sure your possessions and property have the best chance of recovery should the unexpected occur. RestoreCore not only meets these expectations but exceeds them. In the event you ever find yourself in need of restoration services, we hope you’ll trust us with the things you love the most.

Contact us at one of our four locations – Allentown, King of Prussia, Harrisburg, PA and Edison, NJ. Or, if you need immediate assistance, call us directly at 877-561-8648